Manager, Retail

Looking for Work at Home situations. I am a single mother, and I am in need of additional income. I do shared custody with my son, a newly diagnosed Type 1 diabetic. Because of this, I am unable to work a standard 8-5 job. My manager works around my schedule, but as most people know, the pay is not great for the amount of work done. I am a quick learner, and would love to find something that may even make it possible to quite my regular job, if possible.

I have been certified in medical billing, and have even registered a company name, but do not have the expertise at knowing how to proceed from this point. So I would also be willing to have help with this or get more experience with this field. Writing/editing jobs would also be possible. Help running a small business where customer service is priority is another option.

I have high speed internet, as well as copy/fax machine. Would be willing to add additional phone line if needed.

Education Associates Degree, Civil Engineering

Sears Hardware/Appliances Nov 2001 - current
Parma, Ohio

Key Manager
Feb 06 - current

Responsible for running of store, as well as my own department. This includes opening/closing, handling of safe and deposit moneys, coordinating employees, and projects as needed. May work with other key managers or alone.

Department Manager, Appliances
July 2005 – current

Responsible for overseeing department personal and all activities, which includes pricing, floor plans, and stock. Constantly focusing on increasing non-commissioned sales by improving knowledge of products, policies, and procedures. Currently in training for a Key Manager position, which includes opening and closing procedures, handling the safe and drawers, and running the store alone or with other Key Managers.

Sales Associate, Appliances Feb 2004 – July 2005

Required to carry major volume of sales. Assisted Department Manager with any of her duties as needed.

Department Manager, Customer Service
Aug 2003 – Feb 2004

Responsible for overseeing the customer service desk and cashiers. Required to handle any tasks assigned by store manager. Prepared deposits when necessary. Required to meet certain standards for instant credit applications and merchandise repair plans. Also required to act as Customer Relations Manger, which involved handling customer or associate requests.

Department Manager, Lawn and Garden
Aug 2002 – Aug 2003

Responsible for overseeing department, which included price check and event signing, stocking, displays, and seasonal floor plan changes. Constantly worked on increasing sales and customer satisfaction.

Cashier Nov 2001 – Aug 2002

Started as a basic cashier. Moved up to customer service desk. Assisted throughout store when needed.

Penton Publishing
Cleveland, Ohio July 90-July 91

Associate, Credit Department

Was responsible for the miscellaneous billing of accounts, which were advertisers in the magazines published by the company. Reconciled accounts through collections or adjustments, balancing miscellaneous billing the first time since the new manager started.

Reason for leaving: Husband transferred to another state.

Work Wear Corporation June 1982 – July 1990
Cleveland, Ohio

Associate, Credit Department July 1987 – July 1990

Assisted the Credit Manager with reconciling accounts and collecting past due balances from corporate accounts.

Supervisor, Account Receivable July 1989 – July 1990

Worked this position concurrently with the Credit Department position. Responsible for posting of payments and tracking deposits.

Supervisor, Billing Department July 1984 – April 1987

Responsible for sending out invoices, as well as any additional billings or credits. Helped with reconciling accounts. Started tracking reasons for credits issued, which lead to the President of the company requesting that I work with the Computer Department in setting up a system that would allow us to key the credits on the computer, instead of manually typing, and using the information to help reduce errors.

Associate, Billing Department Oct 1982 – July 1984

Responsible for typing additional billing or credits, as well as helping send out daily invoices to corporate accounts.

Reason for leaving: Company relocated to another state.